Five stars.
Don’t you just dream of seeing your dental facility get a five-star rate in some of the most prestigious and well-trusted review websites like Yelp? Well, we do. We dream of making your company one of the most positively reviewed businesses in Yelp. We hope that when people plug in a search “best dental clinics in x reviews,” your clinic comes on as one of the top contenders. And tell you what, we’re not only allowed to dream about such a scenario. With your permission and participation, we can make this happen. We can make any dream happen.
Getting five stars used to be a very elusive and an almost impossible task. No matter where you go, no matter what you do, and no matter how good you are at what you do, there will still be people won’t be satisfied with the services you give. An issue can easily rise up at a moment’s notice. It could be your employee making a patient upset, a competitor trying to tarnish your clinic’s good name, or your own carelessness that could bring about such negative feedback. But what can you do? You can never please everyone – especially those that refuse to feel pleased.
Thank your lucky stars for leading you to us. We may not be able to erase or disqualify all those bad reviews from your dental clinic’s Yelp page but we can certainly help overpower them.
You see, the star rating is averaged from the good and bad reviews. So if your clinic has more good reviews than it has bad ones, your rating should appear to be on the positive side of the spectrum (from 3.0 up). But if your bad reviews outnumber your good reviews, then it will also show on your Yelp page (from 2.9 down). A neutral or 3.0 rating is not very good either. It can give patients the idea that you’re inconsistent at what you do. Or, it will hardly give patients any idea about the kind of service you deliver at all!
Online reviews are important to consumers. It helps them make decisions when they have little to no knowledge about certain goods and services. People who have recently relocated to a new place, especially, rely on online reviews to help get by. Simple decisions such as where to eat, where to buy groceries, and where to buy books are often made with the help of review boards.
If you think about it, you can take advantage of this opportunity to make your clinic reach more people. You can encourage newly-relocated families looking for a family dentist or patients seeking better dental care to try your services. Needless to say, these types of people are more careful with their choices and they will explore their options really well before they finally decide to go with anything. Having a good profile on Yelp, one of the world’s largest and most trusted review websites, can definitely help increase the odds for your dental clinic.
On that note, it would be also wise to make your Yelp profile as informative as possible. Giving people a heads up on what to expect when it comes to services, prices, and clinic accommodations should help create realistic expectations. Adding recent photos of your clinic on site should also help your potential patients peer into the ambience of your place of business. The information your company has on Yelp should also match the information it has across the internet. We call this consistency, honey.
Now, if this all sounds very tedious and time-consuming – don’t worry; we can take all of these things off your plate. Yelp Review Management will involve a lot of work and it should be done by people with a keen eye for detail (or in other words, us). As mentioned earlier, with your permission and participation, we can make things happen for your website and for your company as a whole. This is one of those things. We can help you outrank all other dental clinics in your area on Yelp and heighten your chances of meeting (and keeping) amazing new clients.
Remember: If you want to be ahead of the game, time is of the essence. Start sooner than later and reap the benefits earlier as well.
If you’ve got a few questions on your mind, we’ll be more than happy to shed some light to them. Drop us a message or give us a call. We’ll get right back to you!